When will my order be despatched?
It will take 1-2 working days for orders to be processed. All packages are sent via Royal Mail Standard delivery which takes 2-3 working days.
Can I cancel my order once it is placed?
As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.
Do you have a return policy?
Due to the nature of our products we can accept
Where can I contact you in case of concerns with the products?
You can reach us by sending an e-mail to email@example.com
Can the water affect the taste of my tea?
Yes. Soft water can enhance the flavour of your tea, whilst hard water can flatten its taste. Where possible filtered water or spring water will make a huge difference to the taste of your tea, whilst removing any impurities.